Terms of Service

These Terms govern your use of the RailRocket platform (the “Service”), operated by RailRocket GmbH, a German company registered at the Charlottenburg district court under HRB 247 891 B (“RailRocket”, “we”, “us”). By creating an account or using the Service, you (“Customer”) agree to these Terms.

01 Acceptance

You accept these Terms by creating an account, deploying a workspace, or otherwise using the Service. If you accept on behalf of an organisation, you represent that you have authority to do so.

02 The Service

RailRocket provides cloud-based development workspaces. The available workspace machine types, runtimes, integrations, and limits are published at /pricing and in the documentation. We may add, remove, or change features. Material changes affecting paid plans will be communicated at least 30 days in advance to the account billing email.

03 Accounts

You are responsible for keeping your account credentials secure. Notify us at security@railrocket.dev if you suspect unauthorised access. We log all administrative actions on your account and surface those logs to you (or by default on Org plans).

04 Acceptable use

You may not use the Service to:

• send unsolicited bulk communication, operate open SMTP relays, or perform any activity that gets our IP ranges added to public blocklists;
• scan, probe, or test the vulnerability of any system you do not own or have explicit permission to test;
• host or distribute material that infringes third-party rights or is unlawful in Germany or the EU;
• host content prohibited under German or EU law, including child sexual abuse material, terrorism-related content, or content explicitly banned under the NetzDG and DSA;
• circumvent compute-hour limits or attempt to obtain resources beyond your plan.

05 Fees & billing

Paid plans are billed monthly in arrears for usage above included allowances, or annually in advance for Org plans. Prices are listed at /pricing and are exclusive of VAT for EU customers. Invoices are issued through Stripe and payable on receipt.

You can set a hard spending cap in the dashboard. When the cap is reached, workspaces will not accept additional compute hours until the cap is raised or the next billing cycle begins.

06 Your code & data

You retain all rights to the code and data you upload to RailRocket. We do not use Customer code or data to train any model, derive any aggregate product, or otherwise benefit beyond operating the Service for you.

You grant us the minimum licence necessary to operate the Service: to host, replicate, transmit, and execute your code; to display your workspaces to recipients you direct (e.g. shared workspace links); and to retain backups for the durations described in our Privacy Policy.

07 Availability

We target 99.9% monthly availability on Team plans and 99.95% on Org plans. Org plans receive service credits per the terms in the Order Form when availability falls below the target in a given month. Maintenance windows are announced in advance and excluded from availability calculations.

08 Termination

You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period. Workspaces are deleted within 30 days of cancellation unless you export them first. We may terminate for non-payment, material breach of these Terms, or a legal requirement; we will attempt to give 14 days’ written notice where lawful.

09 Warranty disclaimer

The Service is provided “as is”. Except as expressly stated in these Terms or any Order Form, we make no warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement. Your statutory consumer rights under EU and German law are not affected by this section.

10 Limitation of liability

Neither party will be liable for indirect, incidental, or consequential damages. Our total aggregate liability arising from or related to these Terms is limited to the amounts paid by you to us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for gross negligence or wilful misconduct under § 309 BGB).

11 Governing law

These Terms are governed by the laws of Germany. Disputes will be heard by the Berlin-Charlottenburg local court (Amtsgericht Charlottenburg) unless mandatory consumer-protection rules in your jurisdiction provide otherwise.

12 Changes

We may update these Terms. Material changes will be communicated by email at least 30 days before they take effect, and will be posted at this URL with a revised “last updated” date. Continued use after the effective date constitutes acceptance.

Questions about these Terms: legal@railrocket.dev.